FAQ's

Most orders are dispatched within 1-2 business days.

Please allow an extra 5 business days in addition to the above for any custom orders with name personalisation (backpacks and Christmas stockings).   

During Sales & Promotional Periods please allow up to 5 business days for order dispatch (this excludes any timeframe for product personalisation).

Please note this does not apply for orders containing PRE-ORDER items. Please refer to our full shipping policy here for details on shipping orders which contain pre-order items.

We ship orders via Australia Post standard shipping and a range of couriers. There is an option to upgrade to Express shipping at checkout. International orders are shipped via Australia Post International Express, excluding orders to the norther USA and Canada, which are shipped via DHL Express. 

Our products ship from Perth, WA, Australia. 

We ship all our orders with tracking and a request for a signature. This is to make sure that your order is not left unattended at the delivery address. 

Orders which include in-stock items and pre-order items will not be dispatched until all the items are in stock. If you have wish to have the in-stock items sent first, please place a separate order. 

We are currently unable to ship some of our larger items internationally, such as our floor cushions. If you have any queries about shipping specific items internationally, or cannot checkout with your selected items, please contact us at help@henlee.co

Our vegan leather fabric is custom manufactured for our brand and contains zero animal materials.

The fabric composition is nylon or polyester & cotton (depending on our single sided and double sided fabric) and with a thin layer of non-toxic polyurethane (PU).

This top layer of PU gives the fabric the beautiful texture and buttery soft feeling of genuine leather however it is water impermeable & stain resistant. It really is that amazing!

As a new brand we spent a lot of time researching the different types of vegan leather fabric available and in the end, we decided to create our own to ensure the quality was durable, long lasting and to be able to curate our own custom colours.

The term vegan leather is commonly used for this type of fabric and is factual that it contains zero animal products or by-products.

Some so called "vegan leather" fabrics do contain a small percentage of genuine leather particles, where as ours does not.

No not all products are made from our vegan leather. We recommend checking the product page for details on the relevant product composition.

As our vegan leather fabric is highly durable, easy to clean and practical, the majority of our products are vegan leather.

However we are introducing some other fabrications into our product range, such as the Pavilion Play Tent which is made from Oeko Tex 100 Standard Cotton Canvas Polyester.

Absolutely. Our vegan leather is custom made for our brand so we have control over the standards produced.

It is manufactured to strict international safety standards for children's products (EN-71) and then independently tested to ensure it contains no lead, arsenic, chromium and a long list of other harmful heavy metals and toxic substances.

This is very important to us to ensure our products are safe for children. This is a costly process that we choose to undertake and a process many other children's brands do not do.

We do not recommend using our products outside for long periods of time. The materials are not designed to be used in harsh sun or wet conditions.

However, brief use outdoors for short periods of time, protected from the elements, should cause no harm.

You can order colour swatches so that you can see our colours in person. These are available here: henlee.co/products/colour-swatch.  

There are several stores which also stock our products. Please see our page of stockists: henlee.co/pages/stockists.  

You are also welcome to visit our warehouse in Malaga, Perth to see some of our products. Please be aware though that the Malaga address is not a shop/showroom, we are a warehouse with some items on display.  Although we hope to have more of a showroom in the near future!  

Due to high shipping costs, we do not sell our items pre-filled (this excludes the floor cushion, which ship with a cushion insert). You can easily purchase beanbag beans or foam from shops like Big W, Spotlight and Kmart.  

Have any further questions? We're here to help, email us at help@henlee.co

Please follow this link for our full shipping policy: henlee.co/policies/shipping-policy

View our full policy here -

henlee.co/policies/refund-policy

The $30 off Welcome code is only valid for new customers, on full priced items and orders over $200.

The $30 off code cannot be applied to product personalisation (the cart total must be over $200 excluding the cost of personalisation and shipping). 

Please note no discount codes are applicable during sale and promotional periods.

Use this text to answer questions in as much detail as possible for your customers.

From time to time we will run a promotion where by if you purchase or spend X you receive Y as a free gift with purchase.

Gift will be automatically added to your cart if you have the minimum total specified value in your cart, excluding shipping, after any applicable discount codes. If you remove the gift from your cart and progress with your order, we will presume that you do not want the gift and your order and your order will be dispatched without the gift. The gift cannot then be retrospectively added to your order or shipped separately.

Amounts are in AUD unless otherwise stated.

Strictly one gift type per person per promotional period, we reserve the right to remove the gift from multiple orders.

Only while stocks last, colours or items are not able to be exchanged, any returns made must include free gift otherwise gift RRP will be deducted from exchange or refund value.