5TH BIRTHDAY SALE EVENT FAQ's

Everything that is in stock is on sale! The only exclusions are gift cards and personalisation.

No code needed - prices are as marked on the website.

Unfortunately no changes can be made to your order once it has been placed.

During Sales & Promotional Periods please allow up to 5 business days for order dispatch (this excludes any timeframe for product personalisation).

Please allow an extra 5 business days in addition to the above for any custom orders with name personalisation (backpacks and Christmas stockings).   

Please note this does not apply for orders containing PRE-ORDER items. Please refer to our full shipping policy here for details on shipping orders which contain pre-order items.

We ship orders via Australia Post standard shipping and a range of couriers. There is an option to upgrade to Express shipping at checkout. International orders are shipped via Australia Post International Express, excluding orders to the norther USA and Canada, which are shipped via DHL Express. 

Our primary warehouse is located in VIC. Some product are still shipped from our head office in Perth, WA, Australia. Due to this, you may receive your order in two separate shipments.

We are currently unable to ship some of our larger items internationally, such as our floor cushions. If you have any queries about shipping specific items internationally, or cannot checkout with your selected items, please contact us at help@henlee.co

Please follow this link for our full shipping policy: henlee.co/policies/shipping-policy

View our full policy here -

henlee.co/policies/refund-policy

Please choose carefully during promotional periods as any items purchased with any discount applied will be eligible for a store credit only.

The $30 off Welcome code is only valid for new customers, on full priced items and orders over $200.

The $30 off code cannot be applied to product personalisation (the cart total must be over $200 excluding the cost of personalisation and shipping). 

Please note no discount codes are applicable during sale and promotional periods.

From time to time we will run a promotion where by if you purchase or spend X you receive Y as a free gift with purchase.

Gift will be automatically added to your cart if you have the minimum total specified value in your cart, excluding shipping, after any applicable discount codes. If you remove the gift from your cart and progress with your order, we will presume that you do not want the gift and your order and your order will be dispatched without the gift. The gift cannot then be retrospectively added to your order or shipped separately.

Amounts are in AUD unless otherwise stated.

Strictly one gift type per person per promotional period, we reserve the right to remove the gift from multiple orders.

Only while stocks last, colours or items are not able to be exchanged, any returns made must include free gift otherwise gift RRP will be deducted from exchange or refund value.

We reserve the right to remove the FREE gift from multiple orders, or if the order has processed with the FREE Gift and does not meet the minimum spend before shipping. In this instance your order will have the gift removed and all other items will be dispatched