Product care

Care instructions differ slightly for the product type. Please refer to specific instructions below:

 

SAFETY ZIPS FOR THE LOUNGERS & POUF ~ OTTOMAN

POUF ~ OTTOMAN COVERS

The Henlee pouf~ottoman is provided un filled (cover and insert only) and features safety zips which require a paper clip to unlock.

We recommend filling with approximately 100 litres of bean bag filling which can be purchased from major retailers (Kmart, Big W, Target, Spotlight). 

Alternatively you can fill with foam, pillows, cushion inserts or a combination. 

FILLING INSTRUCTIONS:

  1. Before filling, iron out any crease of the leather cover by ironing the BACKSIDE of the leather fabric on medium heat. We strongly recommend this to ensure it looks its best when filled. The insert is difficult to remove after the pouf s densely filled so don't skip this step.
  2. Ensure the cotton insert is INSIDE the cover before and when filling.
  3. Phone a friend - filling with bean bag filling is a two person job.
  4. Fill in a plugged (dry & empty bathtub or an enclosed area to contain any spillage.
  5. As you are filling, pause and close the zip every so often, then shake the beans into place.

EXTRA FILLING TIPS:

  • A large funnel and a jug may be helpful for pouring the bean bag filling into the opening.
  • To achieve a densely filled look, we recommend you use a funnel and pour bean bag filling with a jug, then close the zip, gently shake, then re-open and repeat until it is full.
  • Once the pouf is in use and the beans have relaxed into place, you may find you can top it up some more OR place a cushion insert into the pouf to get it extra plump.
  • Over time the beans will condense and you may wish to top them up.

CLEANING & CARE:
  1. To clean the surface, gently wipe with a damp cloth using a gentle cleaner.
  2. Our vegan leather is stain-resistant but not stain proof so avoid using permanent markers/pens, acrylic paints or anything with a heavy dye near the fabric.
  3.  Avoid using sharp objects near the fabric.
  4.  Ensure your item is dry before storing.
  5.  Do not machine wash, do not bleach, do not dry clean.

 

     

    LOUNGERS

    The Henlee Lounger is provided unfilled (cover only) and includes a cotton insert & child safety zips which require a paper clip to unlock.

    We recommend filling with approximately 170 litres of bean bag filling (polystyrene), which can be purchased from major retailers such as Kmart, Big W, Target, Spotlight.

    FILLING INSTRUCTIONS

    1. Phone a friend – filling with bean bag filling is a 2 person job.
    2. Grab the cotton insert and open the safety zips using the instruction diagram above.
    3. Fill in a plugged (dry & empty) bathtub or an enclosed area to contain any spillage.
    4. Fill the smaller (backrest) compartment of the cotton insert first. Fill the larger (base) compartment last.
    5. As you are filling, pause to close the zip and gently shake the beans into place, then re-open and repeat until full. 

    EXTRA FILLING TIPS:

    • A large funnel and a jug may be helpful for pouring the filling into the opening.
    • Over time, the beans will condense and you may wish to top it up.

    CLEANING & CARE:

    • To clean the surface, gently wipe with a damp cloth using a gentle cleaner.
    • Our vegan leather is stain-resistant but not stain proof so avoid using permanent markers/pens, acrylic paints or anything with a heavy dye near the fabric.
    • Clean any liquid spills promptly with a towel/rag/paper towel. The Loungers are water-resistant but not entirely water impermeable due to the quilted stitching.
    •  Avoid using sharp objects near the fabric.
    •  Ensure your item is dry before storing.
    •  Do not machine wash, do not bleach, do not dry clean, do not iron.

     

     

    DOUBLE SIDED VEGAN LEATHER PRODUCTS (UNI Mat, COASTER Mat,  NOMAD Mat, VILLAGE Mat, BIBS & TABLE RUNNERS):

    • Clean by shaking off any loose dirt, then wipe clean with a baby wipe or damp rag and gentle cleaner.
    • Our vegan leather is stain-resistant but not stain-proof so avoid permanent markers/pens, acrylic paints or anything with a heavy dye. Be careful with some mineral sunscreens as these may stain.
    • Do not machine wash, iron, bleach or dry clean.
    • Ensure your item is dry before storing.
    • When storing, hang your product instead of folding to reduce crease lines occurring.

       

       

      QUILTED PLAY MATS:

      • Clean any liquid spills promptly with a towel/rag/paper towel. The quilted mats are water-resistant but not entirely water impermeable due to the quilted stitching.
      • Clean any marks by wiping clean with a baby wipe or damp cloth and mild detergent.
      • Our vegan leather is stain-resistant but not stain-proof so avoid permanent markers/pens, acrylic paints or anything with a heavy dye. Be careful with some mineral sunscreens as these may stain.
      • Do not machine wash, iron, bleach or dry clean.
      • Ensure mat is dry before storing.

        Unfortunately, we are unable to make any amendments to an order after it has been placed. This includes name and address changes.

        Items purchased during the sale are not eligible for refunds or exchanges due to a change of mind - store credit will be issued for these items, providing they meet our full returns criteria. 

        Seconds sale items are final sale and are not eligible for an exchange or return.

        As all items will be discounted during this storewide sale, refunds for change of mind purchased will not be permitted, so please choose carefully. Please refer to our full returns policy here

        Orders which include in-stock items and pre-order items will not be dispatched until all the items are in stock. If you have wish to have the in-stock items sent first, please place separate orders. 

        Due to the volume of orders expected, a longer dispatch time will be required. In-stock products will be dispatched within 5-7 business days.

        Please allow an extra 5 business days in addition to the above for any custom orders with name personalisation (backpacks and Christmas stockings). 

        We ship orders via Australia Post standard shipping and a range of couriers. There is an option to upgrade to Express shipping at checkout. International orders are shipped via Australia Post International Express, excluding orders to the norther USA and Canada, which are shipped via DHL Express if the value of the order exceeds $150. 

        As we are transitioning some of our products into a larger warehouse in VIC, some products will ship from our Perth warehouse and some will ship from our VIC warehouse.

        We are currently unable to ship some of our larger items internationally, such as our floor cushions. If you have any queries about shipping specific items internationally, or cannot checkout with your selected items, please contact us at help@henlee.co

        As our products will already be discounted, no additional discount codes or bundles will be available during the sale. 

        Orders which include in-stock items and pre-order items will not be dispatched until all the items are in stock. If you have wish to have the in-stock items sent first, please place a separate order. 

        Please refer to the specific product page for estimated dispatch dates for pre-order products.

        We currently in the process of moving some of our products to a new warehouse in VIC, therefore we can no longer offer pick-up from our warehouse in Malaga, Perth, WA.